Refund and Returns Policy
Refund and Returns Policy
Thank you for shopping with Oceanvista. We strive to provide premium pool cleaning products and outstanding customer support. If you’re not completely satisfied with your purchase, please review our return and refund policy below.
Returns
- Returns are accepted within 30 days of the delivery date.
- Products must be unused, in original condition, and in the original packaging.
- Returns of opened or used chemical products (such as chlorine or bromine tablets) are not accepted unless the item is defective or damaged upon arrival.
How to Start a Return
To initiate a return, contact our Customer Service team at [email protected] with:
- Your order number
- The reason for return
- Photos of the item, if damaged or defective
Our team will guide you through the next steps.
Refunds
- Once your return is received and inspected, we will notify you via email about the approval status.
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
- If the return is not due to our error, the cost of return shipping will be deducted from your refund.
Exchanges
- We only replace items that are defective or damaged upon delivery.
- If you need an exchange for the same item, please email us at [email protected] with supporting details.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
- For your protection, we recommend using a trackable shipping service and retaining your shipping receipt.
Non-Returnable Items
- The following items cannot be returned:
- Opened or used chemical products (chlorine tablets, bromine tablets, etc.)
- Special-order or custom items
- Items marked as final sale
Contact Us
If you have any questions about our return or refund process, please don’t hesitate to reach out:
📧 Email: [email protected]
📞 Phone: 909-840-2360
